• Ensure the public is safe.
  • Assure them that you are in control.
  • Be supportive.
  • Focus on solutions.
  • Forget the politics and focus on the people.
  • Let go of your emotions.
  • Give them a place to go to get updates or keep yourself informed.
  • Understand there is a sense of urgency in disclosing, sharing and responding to information.
  • Remain visible + accessible.
  • Question the information given to you and the sources they came from.
  • Make your advisors accountable.
  • With FOIA and Wiki-Links, there is no such thing as privacy or privilege - So don't hide.

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