1. Apologize.
  2. Fix the problem.
  3. Share your lesson - Make it a teaching moment.
  4. Stay the course.
  5. Fight back only if you have something to fight for
  6. Make good.
  7. Stop the rants.
  8. This is not about you anymore, it is about Toronto.
  9. Move on.
  10. Work on re-building your reputation.

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